Privacy Policy

Lingual Consultancy Services Pvt. Ltd. values your privacy and provide this Privacy Policy (the “Privacy Policy”) to describe the ways in which Lingual Consultancy Services Pvt. Ltd. (the “Company” or “Lingual Consultancy”) collects, uses, and shares Personal Data (as defined below) for our website located at www.lingualconsultancy.com and the related mobile website (collectively, the “Platforms”) and the service provided thereon (the “Service”). For the purpose of this Privacy Policy, a “User” or “you” shall be any person or entity including (without limitation) any Organizer, Seller, or Consumer (as each term is defined below) that utilizes, views, uses or accesses any of the Services, whether or not such person or entity is registered for an Account.The Privacy Policy page was last updated on 21.09.2022Key aspects of our practices described in this Privacy Policy include the following explanations:

•   The information we collect and why we collect it;
•   How we use that information;
•   How we share information; and
•   The choices we offer.

1. Personal Data

When you use or interact with us through the Service, we collect certain personal information about you or the device you are using in order to access the platform (“Personal Data”). Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer (as defined below) using our Service to organize an event. Users must consent to us collecting their Personal Data before accessing the Service.

2. Web browser cookies and similar mechanisms

“Cookies” are pieces of information that may be placed on your computer by a Service for the purpose of facilitating and enhancing your communication and interaction with that Service. Many services use cookies for these purposes. We may use cookies (and similar items such as clear gifs, web beacons, tags, or similar items) on our Service to customize your visit, to remember your preferences, for other purposes to make your visit more convenient or to enable us to enhance our Service. We may also use and place cookies (and similar items) on your computer from our third-party service providers in connection with the Service, such as an analytics provider that helps us manage and analyze Service usage, as described more fully below. In addition, our advertisers and business partners may set cookies and similar items on your computer when you use our Service. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Service, but it may interfere with some of its functionality. Cookies and similar items are not used by us to automatically retrieve Personal Data from your computer without your knowledge. You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of this Site may not work properly.

3. Information We Collect

User Information: We collect information from you when you interact with our Service. The specific Personal data we collect is dependent on how you use our service. For example, we collect:

• Names
• E-mail
• Phone
• ID
• Photos
• Bank/payment details

Information We Get When You Use Our Service – When you use our Service, we collect information about how you’ve used it. We collect information when you visit our website, use our mobile applications, use our platform, interact with a customer’s website, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.

4. How We Use Your Personal Data

We may use the information that we collect about you and from you, including Personal Information, for the following purposes:

• To customize our website/app: We seek to improve your experience with our website.  As a result, we will analyze data we collect about your use of the website.
• To communicate with you: If you request more information about our products, we will contact you using the information you provide us. We may also send you information about products and services that may be of interest to you.
• To aggregate data:  We may anonymize, and aggregate data collected through our website and to create statistics that may be used for any purpose.
• To provide our Service. We use information you provide to keep our Service and operations up and running. Specifically, your Personal Data is used for the creation, maintenance, and security of your account, to identify you as a user in our system, to provide administration of our Service, to send you an e-mail to verify ownership of the e-mail address provided by you when your account was created, to send you administrative e-mail notifications, to send you alerts you have configured, to notify you of available jobs, to pay you for work performed, to charge you for work performed, and to send you promotional communications.
• To improve our Service. We use the information you provide to develop and test new products and features on our mobile application and related services, improve our current products and features, and to advertise our Service to you and other users.
• For safety and security. We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.

5. How We Protect Your Personal Data

(a) We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data, username, password, transaction information and data, including Personal Data, stored on our Service.(b) Sensitive and private data exchange between the Service and its Users happens over industry standard Secure Sockets Layer (SSL) encryption technology.(c) Please note that while we endeavor to protect your Personal Data, we cannot guarantee the security or privacy of your Personal Data. You agree to transmit your Personal Data solely at your own risk.(d) We shall investigate and report data breaches within 72 hours of becoming aware of such breach. When a breach of Personal Data is likely to result in a high risk to the rights and freedoms of individuals, then the Company, as Data Controller (as defined below), will notify the affected individuals without undue delay.

6. How We Disclose and/or Share Your Personal Data

We do not sell, trade, or rent Users’ Personal Data to others except as provided for herein:(a) We may use third-party service providers to help us operate our business and the Service or administer activities on our behalf, such as sending out newsletters or surveys. We may share your Personal Data with these third parties for those limited purposes.(b) We may share Personal Data with our software developers, system integrators, and payment processors, subject to our safeguards and protective measures.(c) We may disclose Personal Data if required by law or when we deem it necessary in an emergency situation.(d) We may disclose Personal Data to assist us in settling a dispute or to address allegations of fraud.(e) In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Lingual Consultancy (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

7. How You Can Access, Update or Delete Your Personal Data

You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them. Both registered and unregistered Users may also exercise these rights by contacting us directly by writing to us, Lingual Consultancy Services Pvt. Ltd. Unit no. 1009-1010, JMD Megapolis IT Park, Sector 48, Sohna Road Gurgaon, Haryana – 122001 India or emailing us at: [email protected]. We will consider and respond to all requests in accordance with applicable law.

8. How Long We Retain Your Personal Data?

We may retain your Personal Data as long as you are registered to use the Service. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data, it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.

9. The EU General Data Protection Regulation (GDPR)

In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or “GDPR”) became effective for citizens of the EEA, Switzerland and England.The GDPR requires Lingual Consultancy and companies using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know:(a) The GDPR requires us to tell you about the legal ground we’re relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 1 above will typically be because:

•   You provided your consent.
•   It is necessary for our contractual relationship;
•   The processing is necessary for us to comply with our legal or regulatory obligations, and/or
•   The processing is in our legitimate interest as an event organizing and ticketing Platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).

(b) Personal Data retentionWe retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it’s been inactive for 7 years.(c) Your rights

• Right to know what information we have about you: This is known as the “right of access” and gives you the right to find out what, if any, Personal Data we have about you, how we process it, and to request a copy of the Personal Data.
• Right to correct your information: This is known as the “right of rectification” and gives you the right to ask that we correct or complete any Personal Data we have about you.
• Right to delete your information: This is known as the “right to erasure” or “right to be forgotten” and gives you the right to ask us to delete your Personal Data.
• Right to change how we use your information: This is known as the “right to restrict processing” and gives you the right to ask us to change how we use your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us using it in a certain way.
• Right to move your information: This is known as the “right to data portability” and gives you the right to ask to receive your Personal Data from us in a structured, commonly used and machine-readable format or to have it transmitted to another controller.
• Right to stop us from using your information: This is known as the “right to object” and gives you the right to ask us to stop using your Personal Data when applicable.
• Rights relating to how we use your information to categorize you or make decisions about you: This is known as the “right in relation to automated decision-making and profiling”: You have the right to be free from decisions we may make that are based solely on automated processing of your Personal Data, including profiling, if they produce a significant legal effect on you, unless such decision-making or profiling is necessary for entering into or performing a contract between you and us, or is made with your explicit consent.
• Right to withdraw consent: If we rely on your consent to use your Personal Data, you have the right to withdraw that consent at any time. This will not affect our use of your data before we received notice that you wished to withdraw your consent.
• Right to file a complaint with the supervisory authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the supervisory authority that is authorized to hear those concerns in your jurisdiction, although we invite you to Contact Uswith any concern as we would be happy to try and resolve it directly.

You may exercise your rights by contacting us by e-mail: [email protected].To change your consent settings for our use of cookies and other technologies, please see our Cookie Policy. The requests above will be considered and responded to in the time period stated by applicable law. Certain information may be exempt from such requests. We may require additional information from you to confirm your identity in responding to such requests.(d) Lingual Consultancy as a Data Controller and a Data ProcessorEU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as “Data Controllers”) and organizations that process Personal Data on behalf of other organizations (known as “Data Processors”). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant Data Controller since they are the ones with primary responsibility for your Personal Data.Lingual Consultancy may act as either a Data Controller or a Data Processor in respect of your Personal Data, depending on the circumstances.We will also be a Data Controller of the Personal Data that we have obtained about the use

10. California Privacy Rights

For Residents of California: California Consumer Privacy Act (CCPA)The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.California residents may make requests to obtain certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]. Your request will be responded to within 45 days. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Government identification may be required to verify any requests received.

11. Information correction

If you believe that the information, we’ve collected on you is incorrect, you are encouraged to contact us to update it. Any data that is no longer needed for the purposes specified in this Policy will be deleted. You may request to have your data updated or deleted at any point by emailing us at [email protected]

12. Changes to this Privacy Policy

The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving Policy to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using Lingual Consultancy and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current Privacy Policy applies to all Personal Data the Data Controller has about Users.

13. Storage and Processing

Our data centers are located in Frankfurt (Germany). Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. LC may transfer information that we collect about you, including personal information, to affiliate entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from United States law, please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

14. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please write to us at Lingual Consultancy Services Pvt. Ltd. Unit no. 1009-1010, JMD Megapolis IT Park, Sector 48, Sohna Road Gurgaon, Haryana – 122001 India or email us at [email protected]